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Software Development on CIMT Tool for BKash

Arena Phone BD Ltd,17 October 2017, Dhaka – Arena has yet again successfully carried out another project for BKash on Web-Based Customer Interaction Management Software. CIMT is considered to be an effective tool in terms of managing the interaction between an organization and its customers.

Communication between agent and customer might take place via multiple different channels like e-mail, SMS, telephone etc. This system keeps a record of issues of their customers which are processed later on.

This software helps their Management to clearly understand their customer’s queries, complaints, and requests. Through the use of this web-based software, BKash is now able to smartly process their customer’s information, consumer behavior, desires, needs, motivation, and opinions. This helps them to achieve a correct interpretation of the data to develop strategies and take steps that lead to customer loyalty and new customer acquisition in the result.

BKash has recognized our effort for better understanding their requirements and operations, services, policies, terms & conditions seamlessly and appreciated accordingly. Arena expresses their earnest gratitude to BKash, for providing this great opportunity of developing a noteworthy Web-Based Software as such.

Arena believes in taking challenges and happen to leave its foot mark in the field of mobile providing this, web-based apps development, content development, IVR facilities, VAS solution, SMS facilities, website development, and maintenance both nationally and internationally at the same time. Arena’s creativity &technological support has always been acclaimed from as early as its establishing year of 2007. In addition to that, the recent technological advancement that took place in this era of digitalization has also helped Arenacurve its success to a great extent.

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