Interactive Voice Response (IVR) is a telecommunications technology that enables automated interactions between a computer system and a caller through voice and touch-tone keypad inputs. IVR systems are commonly used in various industries to provide self-service options to callers and streamline communication processes. Callers are guided to choose options by uttering particular commands or pressing the appropriate keys on their phone’s keypad. With the use of this technology, callers can interact with the system and get the information or services they need without waiting for a real representative to answer their call.

Key Features of our Interactive Voice Response Service:

• Customized Survey
• Call to Action Button Response
• Voice Record Response
• Call Scheduling
• Voice Broadcast
• Interactive Cloud-Based Report
• Repeated Survey
• Call Center Integration
• Call Back Option
• Customized Dashboard Report