IVR (Interactive Voice Response)
Awaazi is an IVR (Interactive Voice Response) System is an automated interaction with telephone callers. Pre-recorded voice prompts are used to present information and options to callers and phone keypad entry to collect their responses. This System helps reduce the cost of common sales, service, collections, inquiry and support calls to and from your company.
Key Benefits:
- Company’s operations become easier with automated system integration
- IVR takes care of callers seeking account balances, process transactions, balance transfers, currency rates, flight timings or just promotional schemes.
- Current news, entertaining news, product/service/offer information etc. are broadcasted effortlessly.