- Square is a top-notch group of companies in Bangladesh.
- Square Toiletries Limited has 20 brands in their product line and they have 50 personal care products.
Project Name: Interactive Voice Response-Based Interaction Facilities for Customers.
- This is an IVR interaction facility for their customer queries, that helps customers to find the exact service by inputting keywords.
- The interactive facilities offer Manu-based IVR to incorporate call tracking and data reporting.
- Square Toiletries Limited uses 60,000+ voice minutes for this campaign.
- Customer queries and campaign data is stored in a database and generate a dynamic report for business analysis, that help to take strategic decision.