- Largest MFS company in Bangladesh.
- 70 million customers
Project Name: Development of Customer Insight Management Tool (CIMT) Software.
- Per day 100K tickets generation from customer end to solve their problem.
- The system includes a dynamic Customer’s General Info View that is connected to Huawei CPS via an API.
- It makes the customer verification and inquiry processes more effective while preserving the accuracy and integrity of data.
- The system allows for automatic and manual ticket assignment, with each sort of ticket having its category. Additionally, it permits the transfer of tickets to other groups by established guidelines.
- It provides tools to monitor agent productivity and workload, ensuring efficient resource allocation.
- Agent utilization monitoring, PIN Reset, PIN lock/unlock, Customer Credit Limit Check
- Users can easily access and view the complete transaction history.