Customer care is the response to the needs of customers, which is meant for delivering quality service as a means of cultivating customer loyalty and guaranteeing repeat business. Customer care includes tech support, billing inquiries, shipping statuses, new promotions, and feedback methods. Web users, especially those who pay money for a service online, often require tech support, and they want it fast. Arena can provide the following services for your customer support requirements
24/7 Live Chat Support Services
“63 percent of website visitors would make an online purchase if they had more information.” – Forrester Research. If customer queries are not answered, then half of all potential Internet sales are lost. It may be just a simple piece of information missing, which customers need as the reassurance from someone else.
Live chat at your website will be an important sales tool to convert a visitor, to a guaranteed sale, improve customer confidence on your products and services, walk them through site and payment process, analyze customer trends to make business, and build a trusted relationship with your website visitors.
Trained Live chat agents handle sales queries, technical queries, payment process, remote installations, email & ticketing support, billing support, package tracking, SMS updates, and other tasks based on your need. To impress your customers, we will thoroughly understand your business, create right scripts and test the procedures first.
Customer correspondence and complaint handling services
Customer relations management is significant in business process. Arena specializes in complaint handling outsourcing services, for a variety of industries. We send out timely responses to every correspondence or complaint within agreed time frames. Professionalism and enthusiasm can help turn a disgruntled customer to a loyal fan.
We collate and analyze customer complaints, make instant acknowledgement and timely response, prioritize complaints based on the severity, provide appropriate answers well within timeframe, and convert dissatisfaction to loyalty. We also provide researched replies with expertise to leverage complexity of queries, awareness of cultural differences, and focus on customer delight.
Help-desk / ticketing support services
We help you achieve the guarantee that your customers get instant reply to their queries. This will save your costs enormously. Our tasks can include a simple question of your product, tracking an order, update or cancellation, technical detail regarding a product or a customer complaint. Based on requirement, we will train our staff to handle absolutely everything on your behalf. Some features of the service include online live tracking systems, guaranteed turnaround time, custom letters with pleasing headers and footers, appropriate answers and follow-ups, custom letters when needed. We make difference by automatically adjusting workload by cross training the staff, by ensuring customers to get replies when needed the most, and by constant review of service quality.